Hotel rules and regulations

 

Hotel Rules and Regulations 

§1 SUBJECT OF THE REGULATIONS

  1. These regulations define the rules for providing services, responsibilities, and staying on the hotel premises and constitute an integral part of the agreement, concluded through making a reservation and paying a deposit.
  2. The regulations apply to all persons staying at Hotel Malinowy Potok ***.
  3. Booking accommodation at Hotel Malinowy Potok *** implies acceptance of these regulations.
  4. The current version of the hotel regulations is available on the hotel website: www.malinowypotok.pl

 

§2 HOTEL DAY

  1. Hotel rooms are rented per night.
  2. The hotel day runs from 4:00 PM to 11:00 AM the following day.
  3. A room is considered rented for 1 night unless the guest specifies otherwise.
  4. Requests to extend the stay should be reported at the reception by 10:00 AM on the day the rental period ends. The hotel may not accommodate the request if all rooms are occupied or if the guest does not comply with the regulations.
  5. The hotel reserves the right to refuse to extend the guest's stay if full payment for the current stay has not been made in advance.
  6. The early check-in fee is 100 PLN (from 12:00 PM if the room is ready).
  7. The stay extension fee is 100 PLN (maximum until 1:00 PM).
  8. Non-registered persons may stay in the hotel room from 6:00 AM to 10:00 PM.
  9. Keeping the room after 11:00 AM is automatically considered as extending the stay.
  10. Hotel guests may not transfer the room to third parties, even if the payment for the stay has been made.
  11. Quiet hours are from 10:00 PM to 6:00 AM

 

§3 RESERVATIONS AND CHECK-IN

  1. Reservations can be made online through booking portals cooperating with Hotel Malinowy Potok, by phone at the hotel reception, or in person at the hotel.
  2. For advance bookings, the hotel requires a deposit of 30% of the total reservation and stay amount. The deposit must be paid within 3 days of making the reservation. If the deposit is not paid, the reservation will be canceled.
  3. For reservations of packages from the “SPECIAL OFFERS,” different deposit and cancellation policies may apply. All information is provided in the relevant offer section.
  4. For “Last Minute” bookings, the hotel requires a non-refundable deposit of 30% via BLIK or instant bank transfer.
  5. After the deposit is paid, the reservation status changes to confirmed, and a confirmation email is sent to the address provided at the time of booking.
  6. Modifications of existing reservations are possible only through individual agreement with the hotel (by phone or email). Approval or rejection of reservation modifications will be communicated via email.
  7. In case of cancellation (or change) up to 7 days before the stay, the client may transfer the deposit to another stay within the current year (NEW RESERVATION PRICE = AT LEAST THE PRICE OF THE ORIGINAL RESERVATION).
  8. The hotel reserves the right to cancel the stay without giving a reason:
    a) 10 days before the start for stays longer than 6 days,
    b) 5 days before the start for stays of 2–6 days,
    c) 48 hours before the start for stays shorter than 2 days.

    The hotel must immediately inform the client by phone or email and refund the paid amount.
  9. If the reservation is canceled less than 7 days before arrival, the deposit is forfeited and cannot be transferred to another date.
  10. No-show by 8:00 AM the following day also results in reservation cancellation (applies to booking portals—charges will apply).
  11. The guest may transfer all rights arising from the reservation to another person with the consent of the hotel, provided that the person assumes all obligations arising from the reservation. The hotel must be informed immediately of the change, including the personal and payment details of the new guest.
  12. No refund is available for unused portions of the reserved stay, especially if the stay is shortened.
  13. Guests who have not paid the full amount and wish to shorten their stay are obliged to pay the full reservation price.
  14. The hotel reserves the right to check in only adult guests (1 guest per room).
  15. Guests must present a photo ID (ID card, passport, residence card) upon check-in for identity verification and complete the registration card with their signature.
  16. If the guest refuses to show a photo ID, the hotel may refuse accommodation.
  17. The hotel may refuse accommodation to anyone who, in the staff's opinion, threatens the safety, health, life, or image of other guests, staff, or the hotel.
  18. The hotel may refuse accommodation to guests who previously grossly violated hotel regulations, caused property or personal damage, or disturbed other guests’ stay.
  19. The hotel reserves the right to pre-authorize credit cards or collect deposits equal to the full stay cost and any additional services. Invoices/receipts for services such as food or massages during the stay will be issued at checkout.
  20. Guests requesting an invoice, including for deposits, must inform the reception before payment. Deposits will be recorded on the day received, and final settlement will be on a separate invoice.
  21. If the guest does not request an invoice, it cannot be issued later.
  22. Invoices not requested before booking can only be issued for additional payments made after notifying the staff.


§4 SERVICES

  1. The hotel provides services according to its category and standard.
  2. Any complaints about service quality should be reported to reception immediately for prompt action.
  3. The hotel is obliged to ensure:
    a) Full and unhindered rest for guests,
    b) Safety and confidentiality of guest information,
    c) Professional and courteous service,
    d) Room cleaning (upon request) and necessary repairs.
  4. The hotel provides the following free services upon request:
    a) Travel and stay information,
    b) Luggage storage,
    c) Iron and ironing board rental,
    d) Wake-up service.
  5. Children under 3 years stay free if sharing a bed with an adult.
  6. Unsupervised hotel parking is free. No reservations for parking spaces are accepted.
  7. SPA, “Monkey Grove,” and outdoor attractions may be used after reading the respective regulations.
  8. The hotel lobby bar is open during operating hours; payments can be made in cash or at checkout.
  9. Ski storage is available free of charge.
  10. Room temperature is maintained between 18–21°C


§5 GUEST RESPONSIBILITIES

  1. Guests are fully responsible for any damage to hotel property caused by themselves or their visitors.
  2. Quiet hours are from 10:00 PM to 6:00 AM. Guests must not disturb others. The hotel may refuse service to anyone violating this rule.
  3. Guests must report damages to reception immediately.
  4. Minors must be under constant supervision of legal guardians. 
  5. Guardians are responsible for any damage caused by minors under their care.
  6. For fire safety, heaters, irons, or similar devices not part of room equipment are prohibited.
  7. Smoking and open flames are prohibited. False fire alarms result in fines starting from 5000 PLN. Smoking only allowed in designated outdoor areas.
  8. Guests must immediately report fire hazards to staff.
  9. Lost room card fee: 50 PLN.
  10. The hotel may charge the guest’s credit card for damages or unpaid services.
  11. Valuables should be stored in the in-room safe; the hotel is not responsible for items left outside.
  12. Pets are not allowed.
  13. Ski boots and equipment cannot be worn/carried into room

§6 HOTEL RESPONSIBILITY

  1. The hotel is not responsible for damage or loss of vehicles, their contents, or pets, whether parked on or off hotel premises.
  2. The hotel reserves the right to refuse storage of valuables or dangerous items.

§7 ITEMS LEFT BEHIND IN THE HOTEL

  1. Personal belongings left in the room will be sent to the guest at their expense.
  2. Items without return instructions will be stored for 1 month, after which they will be disposed of.
  3. Food, medication, or perishable items are not stored by the hotel.

§8 COMPLAINTS

  1. Guests may file complaints about service deficiencies.
  2. Complaints may be submitted at reception or via email: biuro@malinowypotok.pl
  3. Complaints must be made immediately upon noticing service deficiencies.
  4. Disputes between the client and the hotel will be resolved under Polish law by the court competent for the registered office of Anna i Jan Koźlak Spółka Cywilna.

 

§9 PERSONAL DATA INFORMATION

  1. In accordance with EU Regulation 2016/679 (GDPR), the data controller is Anna i Jan Koźlak Spółka Cywilna, ul. Szaflarska 69, 34-400 Nowy Targ.
  2. Personal data is processed for reservations and hotel services and, if consent is given, for marketing purposes.
  3. Data collected for hotel services will be processed according to legal requirements, and if based on consent, until it is withdrawn.
  4. Guests have the right to access, correct, transfer, and receive a copy of their data.
  5. Guests can withdraw marketing consent at any time, request restriction or deletion of data, and exercise the right to be forgotten.
  6. Data may be shared with:
    a) Transport or courier companies for guest services,
    b) IT support companies,
    c) Legal service providers,
    d) Marketing service providers.

    Guests may lodge a complaint with the President of the Personal Data Protection Office (PUODO) if data is processed unlawfully.
  7. Data protection inquiries can be sent via email to: biuro@malinowypotok.pl
  8. Video surveillance is installed for guest safety. Recordings are stored for 7 days and may be shared with authorities on request.